The project was delivered within a densely populated urban area, requiring extensive planning and coordination to ensure the safe execution of all works. The scope involved substantial excavation and groundwork activities, alongside road and footpath closures, and the implementation of complex traffic management measures.
The location presented additional challenges due to its proximity to schools, health centres, retail areas and consistently high traffic volumes. Maintaining access and minimising disruption to local residents and businesses were key priorities throughout delivery.
Given the potential for disruption, proactive communication and customer care were central to the project’s success. Regular updates, clear signage, and close liaison with local stakeholders ensured that the works were completed safely and efficiently, with minimal impact on the surrounding community.
EAS employed experienced and competent Project Managers and Supervisors throughout the project. A comprehensive pre-construction review was undertaken, including site walkthroughs and a full assessment of local conditions and potential hazards. This process, developed in collaboration with the client and design team, formed the foundation for a robust go/no-go procedure to ensure the project team was fully prepared before commencement.
EAS ensured effective workflow planning, keeping the project fully controlled and within the team’s delivery capacity, while maintaining minimal disruption to the surrounding community.
EAS utilised a highly experienced, directly employed workforce, ensuring continuity of staff and a strong, consistent safety culture.
All personnel completed company inductions, local site-specific inductions, CDM awareness training and competency assessments. New team members were supported through the EAS buddy system to encourage safe working practices and early integration into the company’s safety culture.
Senior managers demonstrated visible felt leadership, carrying out regular site visits to support local teams and verify compliance with CDM and HSE requirements.
All plant and equipment used on the project was new, fit for purpose, maintained to a high standard and owned by EAS. This contributed to the project’s efficiency, safety, and reliability of delivery.
The project achieved an exceptional customer service score, supported by proactive planning, public consultation, mail drops and consistent engagement from the EAS customer relations team. Residents were kept informed throughout all stages of the work scope, and any queries, concerns, or update requests were addressed promptly and effectively.
